Minaxi Pure Banarasi suit set & Dupatta For Festival Season.

At Kudbi, we strive to ensure your complete satisfaction with every purchase. Please take a moment to review our return and exchange policy below:

Conditions for Returns/Exchanges:
1. Products received in a "Damaged/Defective/Broken" condition.
2. Requests for returns or exchanges must be made within 2 days of receiving your item in case the product is damaged.
3. It is compulsory to record a video while opening your parcel as proof of its condition. Without an unboxing video, claims for damaged or defective products will not be accepted.

How to Request a Return/Exchange:
1. To request a return or exchange, please contact us at info.kudbi@gmail.com or send a WhatsApp message to 9426059261 with your order number and reason for return within 2 days of delivery.
2. Customers are responsible for arranging the return/exchange using their preferred courier service. We recommend using India Speed Post for return shipping.
3. The return parcel must be sent at the customer's expense to our address. We will only refund the product cost; forward/reverse shipping charges are non-refundable.
5. We understand that returns can sometimes be necessary. To assist with this process, we recommend using India Speed Post for your return shipment. Please note that the customer is responsible for any associated shipping costs.

Important Notes:
1. Return/exchange requests will not be accepted if submitted after the 2-day window.
2. Stitched or customized items are not eligible for return or exchange under any circumstances.
3. Customers must provide the return tracking details within 2 working days after the return request is approved.
4. Please send the tracking ID and order number to our WhatsApp number: +919426059261.
5. Kindly return the product in its original packaging, including the Order number and tag, to ensure proper order identification.
6. Returns or refunds will not be accepted beyond 2 working day after approval of the return request. After this period, only exchanges will be offered.
7. Prepaid orders do not include forward shipping charges. In case a return request is initiated, the forward/reverse shipping charges will be deducted from the refund amount.
8. Orders with multiple items, only one item will be accepted for return and refund.
9. Exchange fee of ₹100 applies.
10. Deduct up to ₹150 for forward shipping charges from the refund, amount varies by weight and shipment.
11. Reverse pickup by Kudbi incurs a charge of ₹150-₹250. Price varies based on weight and shipment amount.

Refund Process:
1. Once we receive the returned product, the refund will be processed within 7
working days.
2. Refunds will be issued via UPI or NEFT to the customer's bank account. Please include your bank account number, IFSC code, and the order slip inside the return parcel.

Thank you for shopping with Kudbi!