Jessica Heavy Fancy Pair & Dupatta set

Kudbi 100% Customer Satisfaction Program

At Kudbi, we strive to ensure complete satisfaction with every purchase. To make returns and exchanges simple, please review our policy below:

Conditions for Returns/Exchanges:
1. Products received in a "Damaged/Defective/Broken" condition.
2. Requests for returns or exchanges must be made within 2 days of receiving your item.
3. We recommend recording a video while opening your parcel to provide proof of its condition.

How to Request a Return/Exchange:
1. To request a return or exchange, please contact us at info.kudbi@gmail.com or send a WhatsApp message to 9426059261 with your order number and reason for return within 2 days of delivery.
2. Customers are responsible for arranging the return/exchange using their preferred courier service.
3. The return parcel must be sent at the customer's expense to our address. We will only refund the product cost; forward/reverse shipping charges are non-refundable.

Important Notes:
1. Return/exchange requests will not be accepted if submitted after the 2-day window.
2. Stitched or customized items are not eligible for return or exchange under any circumstances.
3. Customers must provide the return tracking details within 2 working days after the return request is approved.
4. Please send the tracking ID and order number to our WhatsApp number: +919426059261.
5. Please return the product in its original packaging bag to help with order identification.
6. Returns or refunds will not be accepted beyond 2 working day after approval of the return request. After this period, only exchanges will be offered.
7. Prepaid orders do not include forward shipping charges. In case a return request is initiated, the shipping charges will be deducted from the refund amount.

Refund Process:
1. Once we receive the returned product, the refund will be processed within 3-4 working days.
2. Refunds will be issued via UPI or NEFT to the customer's bank account. Please include your bank account number, IFSC code, and the order slip inside the return parcel.

Thank you for shopping with Kudbi!